Terms & Conditions
HOW TO ORDER. Online, by using our Secure Order Form and Visa, Mastercard, Discover or American Express. By phone (508-787-9796) using your Visa, Mastercard, Discover or American Express.
SHIPPING. Items in stock are usually shipped within 2 business days. Our normal shipping method from our facility is Priority Mail. Please be sure to provide an address where you receive mail, as well as a physical address for larger and drop ship orders.
AS OF SEPTEMBER 13, 2021 WE ARE NO LONGER ACCEPTING ORDERS FROM NEW CUSTOMERS SHIPPING TO ADDRESSES OUTSIDE THE UNITED STATES. EXCEPTIONS ARE FOR ESTABLISHED CUSTOMERS AND FOR MAILING OF GRAHAM BOOKS TO NEW CUSTOMERS.
All machines and many other items are drop shipped from the manufacturers. Charges are determined by weight and distance from the shipping point. This allows us to keep our product prices low, as we do not have to warehouse and re-ship machinery. When you order online, we will email a receipt with your grand total upon shipping, OR you may request shipping charges in advance. You may also email us, email@example.com, or call us at 508-787-9796 to get shipping charges before or after you submit your online order. There is a $2.00 handling charge per order. Orders totaling $40.00 or less will incur a $5.00 handling fee. When we receive your payment or credit card details we call the company the same day (Mon-Fri), to get your drop ship order on their shipping schedule. Although we have no control over shipping delays on drop shipments, we do follow up. Allow for time in transit to you. When you pay by personal or business check, your order will be held until your check clears our bank. Credit cards are only charged when back orders are shipping, not upon ordering.
PAYMENT. Full payment must accompany order. We accept Visa, Mastercard, Discover, and American Express. We do not use Paypal. We accept cashiers checks, money orders, electronic funds transfer, personal and business checks. No COD’s. MA residents add 6.25% sales tax. CA residents add sales tax on items drop shipped by Diamond Pacific. Percentage depends on county shipped to, starts at 7.25%. Dealers, provide resale number for resale purchases.
BACKORDERS. Back orders less than $25.00 will be cancelled and must be reordered.
DAMAGE IN SHIPMENT. Open your packages immediately upon receipt. Save all packing and cartons. If there is any visible damage at time of delivery, notify us immediately. In case of concealed damage discovered after unpacking, notify us right away and contact the delivery carrier immediately and request an inspection.
WARRANTY PROBLEMS, RETURNS. No refunds on equipment or supplies that have been used unless the product is defective. All Warrantees are manufacturers warrantees and all determinations regarding defects will be made by the manufacturer. No refunds or replacements will be made until we receive a determination from the manufacturer. No refunds will be made if the manufacturer determines the product has been misused. Customer is responsible for all return shipping charges. If you have any warranty problems, you may contact the manufacturer directly, but for Crystalite products, call us. Call us if you need assistance with a return. DO NOT RETURN ANY ITEM TO US WITHOUT FIRST CALLING US FOR RETURN AUTHORIZATION. All equipment and supplies returns other than warranty must be made within 14 days of receipt. Products must be unused, in their original condition, and in their original packaging. You must get return authorization. Restocking charges may apply. Please have your invoice number ready when you call.
PRICES. While we strive to keep prices affordable, prices and terms are subject to change without notice. All items will be invoiced at current prices. We reserve the right to correct any errors in this catalog.